A hybrid discrete-event and an agent-based simulation model for assessing the performance of the check-in areas in airports
Authored by Vasco Reis, Manuel Felix
Date Published: 2017
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Platforms:
AnyLogic
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Abstract
This manuscript presents a new hybrid microsimulation model of the
check-in area based on discrete events and agent-based modelling
approaches. The check-in is conceptualised as a process, hence the
utilisation of the discrete events approach. The passengers'
behaviouristic properties and all spatial characteristics were modelled
using the principles of the
agent-based modelling. The result is a model that blends the simplicity
of the discrete-event approach with the customisation capabilities of
the agent based approach. The model is expected to be used as a decision
support tool in the planning and development of check-in areas. The
model was deployed in the Airport of Lisbon. Several scenarios,
including alternative locations for the self-service check in kiosks and
drop-off counters, and organisation of the check-in counters, were
tested under different passenger demand conditions. Results evidenced
the importance of the location of the kiosks in the terminal and the
proximity with the drop-off counters.
Tags
Simulation
Agent based modelling
discrete event
Airport
Check-in